Reference

cuan138 Privacy Policy for Your Account

DANA, OVO, GoPay and QRIS records are handled alongside your account details under one clear Privacy Policy.

Clear data purposesWallet record contextPhone verification detailsRequest paths

DANA, QRIS And The Policy Scope

cuan138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers the details you provide when opening an account, the phone verification step before account access, device signals from your mobile browser, and records connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. We use these details to operate account

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access, check wallet status, identify unusual requests and answer policy questions. Data handling and access rights depend on local law, and our services are available where local law permits. If you connect from Jakarta or another Indonesian location, the same policy page explains the applicable request
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route. Please read the current wording before entering personal details, especially when your payment record includes BCA, BRI, Mandiri or BNI.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where To Ask About Your Personal Data

A clear contact route matters when a Privacy Policy question affects your account or wallet record. Open the account menu, use the support link beside the cashier path, and describe the request in plain English. Include the phone number linked to your account only through that protected route; do not post wallet receipts or identity details in public messages.

Team online

Access request

Ask which account details we hold by using the support route beside the cashier path. We may ask for the verified phone number before discussing records linked to your account.

Wallet record query

For a DANA, OVO, GoPay or QRIS record question, include the transaction reference and date through support. We use those details to locate the relevant privacy record without requesting unnecessary material.

Correction request

If your phone or account detail is incorrect, tell us what needs changing and why. We check the account step first, then explain whether the requested amendment is available under local law.

DATA PRACTICE

How We Handle Account Data

We keep this policy practical by tying each data purpose to an account action you recognise, such as phone verification, wallet status checking or a support request.

Collection

We collect details you enter during account opening, including contact information needed for phone verification.

Use

We use account and payment records to provide requested access, confirm that a wallet status belongs to the right account…

Cookies

Cookies and similar browser storage help us keep an account session available and remember necessary settings.

Account security

Phone verification before account access helps us distinguish an account holder from an unverified request.

Retention

We retain account, support and payment records only for operational, dispute and legal needs described by the Privacy Policy.

Policy changes

When the Privacy Policy changes, we publish the updated wording on this page and show the effective date.

Privacy Policy Questions Indonesian Accounts Ask

These Privacy Policy answers focus on the account steps and payment records you are most likely to ask about before opening an account. If your situation is different, use the support path beside the cashier area and mention the specific data category involved.

It covers account details, phone verification, browser signals, cookies, support records and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

The phone number supports the verification step before account access and helps us identify your account when you ask about personal data. We use it for those stated account and support purposes.

Yes. The policy explains how we handle references connected with QRIS, DANA, OVO and GoPay, including records used to check wallet status or answer a payment-related account request.

Open your account menu and use the support link beside the cashier path. State that you want a data access request, identify the relevant account phone number, and complete any verification we require.

You can submit a correction request through the account support route. Tell us which detail is wrong and provide the reason; availability depends on local law and the record’s operational purpose.

Necessary cookies may keep your session and selected settings available. If your mobile browser deletes them, you may need to sign in again and complete phone verification before account access returns.

You may ask support whether removal applies to a particular record. We assess the request against the Privacy Policy, unresolved account matters and retention duties that depend on local law.

cuan138 Privacy Policy for Your Account

Where To Ask About Your Personal Data

Access request

Wallet record query

Correction request

How We Handle Account Data

Collection

Use

Cookies

Account security

Retention

Policy changes

Privacy Policy Questions Indonesian Accounts Ask

01 What does the cuan138 Privacy Policy cover?

02 Why does cuan138 need my phone number?

03 Does the Privacy Policy cover QRIS and wallet records?

04 How can I request a copy of my account data?

05 Can I ask cuan138 to correct my personal details?

06 What happens to cookies on a mobile browser?

07 Where local law permits, can I request data removal?

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